Operations refers to the methods and process of creating the product the business sells. This may be the design and production of a good or a service. Operations is strongly intertwined with the other business functions in order to add the most value to the factos of production used.

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Operations management strategies have evolved significantly from the past and now also take on a socially responsible element. This means production must be considered sustainable to the environment, the economy and society. Operations management is the unit of study.